Refund policy

Order Cancellations (Unfulfilled Items)

For in-stock items that have not yet shipped, you may cancel your order within 24 hours of placing it.

Returns (In-Stock Items)

  • Returns are accepted within 30 days of delivery.
  • Items must be unread, unused, and in original condition (no dents, spine ticks, or additional shelf wear).
  • Buyer is responsible for return shipping costs.
  • Returns must be shipped with a trackable method.
  • Approved returns are subject to a 5% restocking fee.

Important:

  • Items returned in worse condition or with insufficient packaging may receive a partial refund or be denied.

Return Shipping

  • Buyer pays all return shipping costs.
  • We are not responsible for lost or damaged return shipments.
  • Comics must be returned in secure packaging (box + padding) to prevent damage.

Refunds

  • Refunds are issued after inspection of the returned item.
  • Processing time: 3–5 business days after approval.
  • Original shipping costs are non-refundable.
  • Applicable restocking fees are deducted from the refund amount.

Damaged / Incorrect Items

  • Report within 5 days of delivery with photos.
  • If confirmed:
    • We cover return shipping
    • Provide replacement or full refund
    • No restocking fee applies

Preorders (Strict Policy)

Preorders are treated differently due to distributor commitments.

Cancellation Rules

  • Preorders must be canceled at least 72 hours before shipment.
  • Cancellation requests after this window may be denied.

Refund Structure

  • Approved preorder cancellations are subject to a 25% cancellation/restocking fee.
  • Remaining 75% will be refunded to the original payment method.

This follows industry norms where many comic retailers do not allow cancellations at all, and if they do, charge ~25% fees.

Once Shipped

Preorders follow the standard return policy (buyer pays return shipping; 5% restocking fee applies).

Discounted / Clearance Items

  • All discounted, sale, or clearance items are FINAL SALE.
  • No returns or refunds.

Non-Returnable Items

Returns may be denied if:

  • Item is used or read
  • Item is damaged after delivery
  • Original packaging is missing
  • Item is from clearance/sale
  • Item is graded/slabbed or signed

Policy Abuse

Excessive returns or abuse of the system may result in:

  • Return restrictions
  • Order cancellations
  • Account blocking

To start a return, exchange, or cancellation, email us at rivercitycomicsstore@gmail.com with your order number and details.

Return and cancellation rules apply to items purchased after these policies were last updated.